Genman 5 – Use communication techniques effectively: US 12433 – Formative Assessment Section A and B

Question 1 (SO 1, AC 1, SO 2, AC 1, SO 3, AC 1, SO 4, AC 1)

 Identify and briefly describe the different ranges of communication that are used in an organization.

Question 2 (SO 1, AC 2, SO 2, AC 2, SO 3, AC 2, SO 4, AC 2)

1. Musa wants to hold a meeting with some of his work colleagues in order to decide on whether to change the current production line or not. Musa has never chaired a meeting before. Assist him in understanding the following terms:  -Point of order  

-Protection

-Quorums

-Out of order

II.) Advise Musa on his responsibilities before, during and after a meeting.         

Question 3 (SO 1, AC 3, SO 2, AC 3, SO 3, AC 3, SO 4, AC 3)

 Identify any 4 types of reports that are written in business.  

II.) For each report identified above line target audience.

II.) Explain the implications of producing a report that does not meet the needs of the target audience.  

Question 4 (SO 1, AC 4, SO 2, AC 4, SO 3, AC 4, SO 4, AC 4)

I.) Outline the steps that must be followed when creating a presentation.

II.) Explain the importance of presenting information in a clear and articulate manner when creating a presentation.                                                                                                                                        

TASK 2 (SO 1, AC 3, SO 2, AC 3, SO 3, AC 3, SO 4, AC 3)

You are the Director: Finance in an organisation. The organisation that you work for installs satellite dishes on behalf of DSTV. The past 3 months have been marred by an increase in the number of reported faults with recently installed satellite dishes. All technical components are tested before installations.

You have discovered that for the past 6 months technical employees have been complaining about many unexplained deductions, late and incorrect salary payments and rude officials in the Finance section. You feel the faults are being caused by demotivated technical staff. As a result, the Chief Executive Officer (CEO) of the organization has asked you to investigate the inefficiency of your Finance Directorate and submit a report with recommendations.

Write a short formal report on your investigation into this matter which you will submit to the office of the CEO by 30 November 2012.

Your report should include a title and the following subheadings:

• Terms of reference
• Procedures
• Findings
• Conclusions
• Recommendations
• Distribution list